A cancelled reservation does not return its deposit at any notice; narrow force majeure may become credit, and a session ended early carries no refund.
Room rates that are free to cancel until the day before arrival have taught many travellers to expect a grace period. None exists here. The arrangement is summarised below; the cancellation policy holds it in full.
No. A deposit is kept whether the guest writes three weeks ahead or an hour before the knock. There is no tiered scale, no twenty-four-hour window and no share returned for warning given early. The cost of a reservation falls when the office accepts it. In that moment the particulars are fixed, a therapist's availability is locked, whoever else asked for the same hours is turned away, and her journey and its planning are put in place. A later cancellation unwinds none of that, so the deposit reflects what the reservation has already spent.
Two circumstances only: a government ban that halts the house's operations, or a serious illness that makes the service impossible. If the office accepts either, it converts the deposit into credit toward a later reservation, never into money, weighing every request individually. A diary clash, a board meeting that overran, a slight cold, a rescheduled flight or a change of heart are ordinary cancellations.
Some reservations proceed on trust: a known guest wanting an hour tonight, or a request that reaches the office once a therapist is already on the road. Their cancellation commits exactly the same costs. The house therefore asks for cancellation collateral matching the deposit such a reservation would otherwise have carried, so the rule is unchanged and merely collected afterwards.
When a guest chooses to finish before the reserved time, no part of the fee comes back. Where her safety or consent is compromised, a therapist may close a session immediately, and no refund follows then either.
Dutch distance-selling rules, set down in the Wet Koop op Afstand as the national form of the EU Consumer Rights Directive, mean that a consumer who buys a service remotely would normally have fourteen days in which to withdraw. Article 6:230p of the Dutch Civil Code lifts that right for services to be delivered on a particular date or inside a set time frame. A reservation for a named hour on a named day belongs under that date-specific-service exemption, so the right does not arise and the house policy governs. The sums involved are set out under deposit, and a reservation that was never genuine is a different matter, described under false bookings.